Privacy Policy

This policy explains how AC/DC Tech LLC collects, uses, protects, and shares information when you visit our website, contact us, request appliance repair service, or communicate with us by phone, email, or text message.

Information we collect

We may collect information that you provide directly, including your name, telephone number, email address, service address, appliance type and brand, a description of the problem, appointment preferences, access instructions, photos or videos, invoice information, and other details needed to provide appliance repair service.

We may also receive basic technical information when you use the website, such as browser type, device type, pages viewed, referring page, approximate location derived from an IP address, and website analytics data.

How we use information

We use information to respond to inquiries, diagnose and schedule service, communicate about appointments and repairs, prepare estimates and invoices, process payments through service providers, provide warranty support, improve our website and customer service, prevent misuse, and comply with legal obligations.

Phone and SMS communications

When you call AC/DC Tech LLC or otherwise contact us, you may ask or agree to continue your service request and appointment scheduling by text message. Text messages may include requests for remaining service details, appointment-window options, booking confirmations, updates, and replies to your questions.

Message frequency varies based on your service request.
Message and data rates may apply.
Reply STOP to opt out of text messages.
Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing services.

Mobile information sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that support delivery of the requested communications or when disclosure is required by law.

When information may be shared

We may share information with vendors that help us operate the business, such as scheduling, customer-management, payment-processing, communications, website-hosting, analytics, and accounting providers. They may use information only to perform services for us and are expected to protect it.

We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or in connection with a business transfer.

Data retention and security

We retain information for as long as reasonably necessary to provide service, maintain business and warranty records, resolve disputes, meet legal obligations, and protect the business and customers. We use reasonable administrative and technical safeguards, but no website, storage system, or transmission method can be guaranteed completely secure.

Your choices

You may ask us to update or correct information you provided. You may opt out of SMS messages by replying STOP. You may also contact us to ask questions about this policy or our information practices.

Children’s privacy

Our website and appliance repair services are intended for adults arranging household or property services. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy when our services, technology, or legal requirements change. The effective date at the top of this page identifies the latest version.

Questions about privacy?

Contact AC/DC Tech LLC

Call us at (407) 759-7560 or email Moizarabotok1@gmail.com.

Call (407) 759-7560 Contact Page